Books I keep coming back to.

A common sense approach to web usability, with practical principles for making websites and apps intuitive and easy to use.

How to use data to build a better startup faster, with frameworks for identifying the right metrics at each stage of company growth.

How to change things when change is hard, using the Rider-Elephant-Path framework to address both rational and emotional barriers to change.

A leadership fable about behaviours that damage teams and a practical model for rebuilding trust, conflict, commitment, accountability, and results.

How today's entrepreneurs use continuous innovation to create radically successful businesses, introducing Build-Measure-Learn and validated learning.

The foundational framework for structured communication, teaching how to present ideas in a clear, logical hierarchy that makes complex information accessible.

A human-centric guide to solving complex problems in engineering management, from sizing teams to handling technical debt to managing organizational growth.

A practical guide to discovering products that create customer value and business value, with frameworks for integrating customer research into weekly rhythms.

A detailed reference on organizing, labeling, navigating, and searching large websites and digital products.

Why some ideas survive and others die, revealing the six principles (SUCCESs) that make ideas memorable and shareable.

A framework for being a kick-ass boss without losing your humanity, combining personal care with direct challenge to build better relationships and results.

How to talk to customers and learn if your business is a good idea when everyone is lying to you, with practical techniques for getting honest feedback.

A structured way to enter a new leadership role, understand the situation, set priorities, and build early credibility.

Andy Grove's practical guide to managerial output, meetings, decision-making, training, and team performance.

Building language applications with Hugging Face, covering modern NLP architecture from the creators of the Transformers library.

An accessible introduction to information architecture principles, showing how to structure and organize content for better user experiences.

A guide to creating and delivering compelling presentations using design principles, simplicity, and storytelling to engage and inspire audiences.

A guide to customer journey maps, service blueprints, and other diagrams for understanding an experience across teams and touchpoints.

A hands-on service design reference with methods, workshop formats, and case studies for improving services.

The foundational work on organizational change, presenting an eight-step process for leading transformation that has become the standard framework in the field.

How successful groups create safety, share vulnerability, and build a common sense of purpose.